Optimising client delivery operations for a multinational technology firm

Project Overview

The multinational technology firm needed a rapid operational system to meet critical business requirements from clients. Implementing a robust workflow Operational system as a Service enabled them to rapidly fulfill their internal client delivery operational needs.

Challenge

The organization's obligations to its clients necessitated an enhanced client delivery system and rapid internal operational processing. However, the existing delivery strategy prioritized volume over performance and customer satisfaction.

To address these challenges, the Head of Operations developed a strategic roadmap, which included the implementation of an Operations Centre (OC).

Nevertheless, the organization faced a common hurdle: a lack of internal execution capabilities due to resource and skill constraints.

Solution

Using AI Ops and leveraging workflow AI automation to automate repeated tasks, providing insights for bottlenecks, capacity analytics prediction, autoscaling, and operation performance analysis increasing the client delivery operational system.

Result to Business

Increased client prediction by 35%. The project enabled the organization to successfully establish automated repeated tasks, enhancing the overall client operational delivery system and ensuring ongoing bottleneck prediction.