Customer Service AI Agent for Construction Firm
Project Overview
The project aimed to enhance lead qualification across multiple channels, including the company's website, Instagram, and Facebook customer engagement.
By implementing an AI-driven qualification system, the project streamlined the process of identifying qualified leads and facilitated direct communication between prospects and customer service AI agents.
To achieve this goal, the project utilised advanced AI models and a lead qualification system. By focusing on intelligent automation and multi-channel engagement, the project successfully optimized the lead qualification process while enhancing overall customer experience.
Challenge
The construction firm encountered several issues
Delayed customer service response times
There was no way to qualify leads coming from the social media campaign, leading to a significant loss of efficiency due to time wasters.
Communication between parties was often inadequate resulting in misunderstandings and delays in addressing client requests
Absence of real-time qualification of prospective projects and communication making the sales process longer
The Solution
In response to these challenges, we developed a comprehensive system to address each issue.
Instant Quote Generation Tool. The new system fixed inefficient lead qualification processes with a streamlined AI design, allowing clients to instantly quote their own projects with detailed information easily and qualify them to internal systems
AI Customer Service Agent. An advanced AI chat service agent with sophisticated knowledge base and 24/7 availability was created to make it easier for clients to bridge communication gaps, enabling immediate and clear communication between parties and human hand-off.
Result to Business
We improved the quality of leads and drastically reduced customer response time by over 50%, while increasing revenue and driving down costs, demonstrating our commitment to innovative solutions in the construction industry.
We successfully met the needs of the construction firm by providing a robust platform for lead qualification and reducing customer service response time. The project has had a significant impact.